Frequently Asked Questions

360 Psyche is an organization that was created based on our passion for you. We are built on these four tenets – Educate you on updated mental health, psychological well-being, including everyday stress, Discuss real solutions with real people in a language you would understand, Research on hot new topics on various mental health topics as it concerns the average Nigerian, African, and the world at large, and Connect you to a support group or verified mental health professionals over a variety of delivery options based on your unique profile.

We offer therapy and coaching services, employee assistance programs, and various training options.

Learn more about us and what we do at 360 Psyche

Mental health professionals (inclusive psychologists, therapists, counselors, and psychiatrists) are trained and experienced health care practitioner or community services provider who offer service that are directed towards improving your mental health or providing help for any mental health challenges. They are ethically bound and required to be registered with the ethical body in their state. All of them have a Masters Degree or a Doctorate Degree in their field with minimum of 3 years relevant experience.

A therapy intake form and date/ time preference form would be sent to you via email as soon as you book a session with one of our verified therapists, psychologists, or counsellors in Nigeria.

Before your first session, make a list of any symptoms you may have had, any major stresses or recent life changes, any medical condition, all medications including vitamins or other supplements, and any question you want to ask. 

The first session is usually the assessment session and focused on history, understanding your symptoms and any other areas that would benefit developing a personalized treatment plan. You would be asked various questions and may be required to take some tests. It’s necessary to answer these questions to the best of your knowledge, as this would enable proper diagnosis and/ or management  

No, per se. Your therapist should be able to give you some insights during the first session.

At your appointment, you’ll be encouraged to talk about your feelings and emotions to a trained therapist, who’ll listen and support you without judging or criticizing. The therapist can help you gain a better understanding of your feelings and thought process, and find your own solutions to challenges, but they won’t usually advice or tell you what to do

A minimum number of sessions can only be determined after an assessment and an initial session. Based on the assessments, your therapist should be able to determine if you’ll benefit from a short course therapy or a long course session. The goal is to help you become better in the long run, even when you are no longer in therapy.

Typically sessions ranges from 45 minutes – 60 minutes. It could be longer especially if there is need for further assessment (e.g. personality assessment).

You may be offered a single session of therapy, a short course of sessions over a few weeks or months, or a longer course that lasts for several months or years. It can take a number of sessions before you start to see progress, but you should gradually start to feel better with  help and support  after the 4^th – 8^th sessions

No, we do not currently offer free therapy. We offer  discounts, up to 80% discounts. However, you’ll have to send us a message to be considered for this, as this is reserved for people that genuinely cannot afford our fees. We’ll ask you a few questions to consider eligibility. 

No, you can book to see a therapist without a referral.

You can read about different mental health professionals under this platform. If you are in doubt, send us a message and we let you know the best fit for you. 

Medication, therapy/ counselling, life coaching or a combination might be the best treatment for you. This will be decided after you complete the intake assessment form.

Sometimes, you may need the services of two professionals for effective management. For example, you may need the psychiatrist to prescribe medication or do a physical examination, while a clinical psychologist helps with psychotherapy.

Yes, we have dedicated professionals for couples counselling. 

Mental Health Professionals under 360 Psyche undergoes verification process that ensures they meet minimum qualification and experience criteria positioned to efficiently help you.

When you book a verified mental health professional, this does not guarantee that you would be comfortable with them. You can change if you do not feel comfortable at anytime, however, we advice a 2 – 3 visit to ascertain that.

First, it is advised to speak to your treatment provider on your challenges and concerns. There may be need to make adjustments to current treatment schedules. You can work with the treatment provider on your best solution. We advise that you do not abruptly stop treatment. It could lead to the feeling that you have failed treatment and lead to feelings hopelessness. You can also change professionals, if you are not comfortable working with your current treatment provider.

You may decide to provide us with your full name or not. When you book a session, you can decide to pick a “nick name” which will be used to identify you. We will however, need an emergency contact person which would be confidential and used when your therapist feels that you or someone else might be in danger. However, should you need to provide a medical report; your full name would be needed.

This site is not intended for users under the age of 18 years. If you are under 18, please do not use the site and do not provide us with any personal information. You must be over 18 years to book a session with a mental health professional on this platform. Services rendered to younger individuals are only done with consent from guardians.

There is strong evidence pointing to the effectiveness of therapy and counselling delivered online to treat a range of mental health challenges.

Online therapy has tremendous benefits. Read here to know if online therapy is best for me. It is important to note that online and telephone therapy/counselling/coaching is not be a replacement for traditional face-to-face therapy. It is recommended , if possible, that you schedule at least one face-to-face initial consultation session with your therapist before proceeding with online therapy. The initial consultation will involve an evaluation of your needs, and giving you an opportunity to assess the counselor or therapist whether you feel comfortable working with him/ her. 

Online therapy is not suited for strong suicidal thinking or severe psychiatric challenges. Please schedule a face-to-face therapy session instead (available only in Lagos and Abuja, Nigeria). You may also need to book a session with a psychiatrist to help you with prescriptions.

No, we do not offer emergency services. If this is an emergency call, kindly call the emergency unit in your state and don’t book a session.

No, when you schedule for a therapy session, our therapists, psychologists and counsellors focuses on providing evidence-based talk therapy in Nigeria. If you need prescriptions, you’ll need to schedule an appointment with a psychiatrist. Start here. Please note that medication is not a one-stop cure. You may need to consider therapy, in addition to medication, to help you resolve the ‘bigger picture’ and not just symptoms.

Yes, you can have initial face-to-face sessions and switch to an online session or vice-versa. Please note that physical therapy and counselling sessions are only provided by our qualified and verified therapists, psychologists, and counsellors in Lagos and Abuja State, Nigeria, across 5 locations.

A free telephone conversation is applicable before your first visit to your therapist. There are no free physical sessions. Request a free 10 minutes telephone initial assessment with our in house psychologists. This gives you the opportunity to ask questions, make a clarification, or make a suggestion.

Payment is dependent on a number of factors, including the mental health professional you are requesting to see, how many sessions are you paying for, what medium are you requesting. View our list of service here. Prices are attached to some of our services, and a request for others. You should conclude about charges and agree on a price and payment method before starting a therapy.

Yes, there are discount available when you pay upfront for certain number of sessions

Whenever you schedule an appointment, the scheduled time is reserved just for you. It is required that you provide at least a full 24 hours notice whenever you want to cancel an appointment. You are obligated to pay for sessions missed or cancelled without the 24 hours notice.

Yes, you can pay for physical sessions after each session. However, online and concierge sessions will not be provided without payment, except in the case of emergency. Send us a message if you’ll like to pay after a physical session. However, you’ll need to schedule an appointment online.

You may be required to do some tests to come up with an appropriate diagnosis and management plan. These tests are not included in the money paid for sessions. We’ll let you know before you start.

We have a wide range of training that can be found here.

Depends on the package and platform you sign up for, we have as little 5 persons per class and as much as 100 per class.

All our paid options comes with a certificate of completion. We do not offer certificates for free training.